Black Box Resale Services
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Have a technical or product question? Check out Frequently Asked Questions.

Need assistance on a non-technical issue? Contact Your Sales Representative.

Can't find the answer you need? Dial 1-877-415-3379 for assistance.
Shipping Information

Your communications equipment is a vital connection for your business, and you can count on Black Box Resale Services for reliable, accurate shipping.

Purchases and Advance Replacements

In-stock equipment can be shipped via Federal Express or United Parcel Service within 24 hours.


Warranty Replacements

When Black Box Resale Services receives the original unit(s), we will ship your replacement equipment.


Repairs

Within five working days of our receipt of your equipment, we will return your repaired equipment via ground mail.


Overnight Delivery

If you would like overnight delivery on any orders, we must receive your request by 2 p.m. Central Standard Time.


Shipping Charges

To calculate your shipping charges, we use your ship-to address, the date you want to receive your order and the number of units you order. Your shipping charges are displayed on the Order Summary page (changing the date you want to receive your order may alter the shipping charges).
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